51, Report:
#1303194
Posted Date:
May 03 2016
Frontier Communications Wants me to pay for all the months of service that was paid to Verizon for FiOS Norwalk Connecticut
Impossible to get a hold of the billing department. Signed up for Verizon FiOS and after two months of payments found out Frontier took over. Except Frontier wants all the payments I've already made to Verizon already. This is a complete scam. I am a computer technician and I will b...
Entity
Categories: Internet
52, Report:
#1298470
Posted Date:
Apr 07 2016
Frontier Communications Not Providing Adequate Service Connecticut
This company took over Verizon internet, landline and television services in Texas on April 1, 2016. On April 5, 2016, my internet was completely out for 6+ hours. Today, April 7, 2016, I have had intermittent internet connection (mostly not working at all). The other 5 days, my con...
Entity
Categories: Internet Service Providers
53, Report:
#1292860
Posted Date:
Mar 10 2016
Frontier Frontier Communications The Company told me instalation was free and later I get a $494.95 bill and they won't take it off. Rochester, NY Nationwide
I called for internet and phone service frontier salesman told me free instalation and my bill will be $49.95 a month. I said great I made an appointment for them to come out. The tech came out and i told them the salesman told me free instalation he said usually it is expensive...
Entity
Categories: Internet Services
54, Report:
#1290811
Posted Date:
Mar 01 2016
Frontier Communications Frontier Charging me for equipment I never possessed and was taken by the previous homeowner Bothell Nationwide
I signed up with Frontier to install their internet service. They told me that installation was free. When they got to my home they said that the equipment was missing. I told them that I had purchased the house as a foreclosed home, and that I bought it as-is and the box or equipme...
Entity
Categories: Internet
55, Report:
#1282946
Posted Date:
Jan 28 2016
Frontier Communications Corp Promised 12 MBS only recieved 1/2. Nationwide
I was promised 12 MBS and after a month I am only getiing one 1/2 MBS. It's been 3 weeks and the representitive told me there is nothing he can do that they are too busy and have too many customers.
Entity
Categories: Internet
56, Report:
#1270995
Posted Date:
Nov 30 2015
Frontier communications poor service but excellent lip service Nationwide
Honestly, I am extremely frustrated with frontier. The internet is beyond slow. I am paying for 5mps, it is 2.76 it took two years of complaining to get that it was less than 1mps with occasional bumps to 1.75 after a complaint. I have repeatably waited days without them showing up ...
Entity
Categories: Telephone Companies
57, Report:
#1245559
Posted Date:
Sep 29 2015
Frontier Communications upping a package deal every 3 months Angola Indiana
I had a package deal....and now every 3 months the bill is going up. They say it is due to taxes and sur charges and they are not responsible for state taxes. The taxes in Indiana DO NOT go up every 3 months! This is a scam. My billing is recorded here in copy and paste: Bills...
Entity
Categories: Telephone Companies
58, Report:
#1244694
Posted Date:
Jul 28 2015
JCB Jewelry Finishing an on-line survey, I was offered an award, and I chose a necklace and cross. I was sent a bill for the shipping only and I paid that. The following monlth I received a $95 bill for the necklace... Burbank,Ca. California
As I recall, I had just finished taking a survey for Frontier Communications, and they offerd a selection of awards for my time. I didn't see anything that I really wanted, so I left that page. Immediately some more rewards popped up, consisting of a selection of jewelry. I sa...
Entity
Categories: Internet Fraud
59, Report:
#1222053
Posted Date:
Apr 13 2015
frontier communications Charge for service that is not working, Lynnwood Nationwide
I made a mistake and made a contract with Frontier more than a year ago for the Internet and phone to my business. From day one, the Internet kept disconnecting all the time. I called many times, at least one or two and some times many more time to fix the problem. They changed the ...
Entity
Categories: Internet Services
60, Report:
#1220294
Posted Date:
Apr 04 2015
Erg Survey - EDU Research Group Online research panel, online surveys for pay Internet
I have been a member of the EDU panel website for well over a year. They are a basic survey hub type of website that offers a list of surveys for pay. Any monies earned accumulate in your account and when you reach a payout level, you can redeem for Amazon, paypal, or a bunch of o...
Entity
Categories: Unusual Rip-Off
61, Report:
#1197989
Posted Date:
Dec 28 2014
Frontier communications Frontier Un responsive by phone or internet when trying to report lack of service and cancelling service STILL BILLING I MOVED 2 months ago enfield CT
From the time AT&t became Frontier I lost all services. Phone calls went straight to sales automated services.
I never spoke to the right department and was disconnected after hours on the phone.I finaly sent an e-mail to cancell, they are still billing me and I have no idea what ...
Entity
Categories: Cable TV
62, Report:
#1193753
Posted Date:
Dec 08 2014
Frontier Communications Misleading and false advertising Nationwide
I contacted a Frontier representative after seeing a circular left at my residence. I was told that I could get a speed of 40 mg for 44.95/mo. The installer however told me I could only expect a speed of 27 mg at the most. when I got my bill, the charge was for 54.95/mo. Furthermore...
Entity
Categories: Internet Service Providers
63, Report:
#1190658
Posted Date:
Nov 22 2014
Frontier Communications Incompetent customer service reps repeatedly lie and fabricate information Stamford Connecticut
I called Frontier Communications to do a simple service address change and order a modem. The phone call lasted 124 minutes.
A week later, the modem had still not arrived. I called Frontier again and the rep said the modem had been delivered that morning. I asked for a tracking numb...
Entity
Categories: Internet Service Providers
64, Report:
#1187915
Posted Date:
Nov 11 2014
fontier Dish network, frontier comunications Lure you in, run you off, then fine you $480 littleton Colorado
My father was in the hospital and wanted high speed Internet and TV service at his home when he was released. He is 81 and bed ridden and can barely speak. I look up online internet services in his are and found Frontier Communications bragging they can provide Internet and TV se...
Entity
Categories: Internet Services
65, Report:
#1185409
Posted Date:
Oct 28 2014
Frontier Communications Frontier Communications tech support shuts down when their unreliable internet service stops working. New Haven Connecticut
Frontier Communcations recently became the new service provider for AT&T home internet customers.
Soon after, red light on my modem, DSL is down. I call up frontier, a recorded message says they're having technical issues and recommend unplugging and plugging back in the power cord ...
Entity
Categories: Internet Services
66, Report:
#1179297
Posted Date:
Sep 25 2014
Guardian Security Seattle Security misinformation, lack of knowledge, confusion, misdirection, management went totally dark tt my concerns Seattle Washington
I'm renting a home with Guardian Security included. I just learned that they have not been able to monitor my home for 6 months!! I spoke to Eric and he was supposed to send over a technician to correct the problem 3 days ago. No one showed up and now I can't get a call back f...
Entity
Categories: Security Services
67, Report:
#1171233
Posted Date:
Aug 21 2014
frontier communications over billing then reported me to credit bereau worst service ever gardnerville Nevada
This company is ran very un proffessional and they think since there are very few choices in our region they can treat thier customer terrible... run run run ... do not use them...over billing and if you dont pay they report you. infact if they report you they will not remove the ba...
Entity
Categories: Telephone Companies
68, Report:
#1167800
Posted Date:
Aug 06 2014
Frontier Communications Distruction of private property, Breach of contract, Non complience with the FCC regulations, etc. National Company. Nationwide:
July 19/14; Work suddenly disappeared from word document. I had priviously purchassed a back up program from Frontier Communications. I searched my computer for the files to no avail. Then on the following day I contacted the Tech department and told them my problem. They had no rec...
Entity
Categories: Internet Service Providers
69, Report:
#1158470
Posted Date:
Jul 03 2014
Frontier Communications Deceptive Bullhead City Arizona
I contracted with Frontier Communications for landline phone and iternet services 2 1/2 years ago. My contract was good for 1 year. When I bought a house and moved last month I received a closing bill for over $200! I called to inquire and was told it was an early termintion...
Entity
Categories: Internet Services
70, Report:
#1130181
Posted Date:
Mar 12 2014
Frontier Communications False Advertising, Failure to abide by terms of contract, Failure to respond to concerns Deland Florida
I signed up for Frontier services (internet and television) after receiving a flyer advertising an apple gift card and free installation. When I signed up for services I reviewed the charges with their phone representative Tanya who told me my first bill would be for $179.97. My fir...
Entity
Categories: Internet Service Providers
71, Report:
#1127965
Posted Date:
Mar 03 2014
Network Services Billing Inc; NSBI; work through US Billing Slammed by Network Services Billing Las Vegas Nevada
In August of 2013 I noticed that my Frontier Communications bill was creeping higher each month and I called them to find out what was going on. I have my phone, internet and satelite in a package plan. I was told that the charge from US Billing was not from Frontier but someone...
Entity
Categories: Telephone Companies
72, Report:
#1122569
Posted Date:
Feb 10 2014
Frontier Communications Charges while on vacation status Michigan
Vacation charges.
We previously were charged $11.57 for vacation status so we can keep our phone number.
Later last year they started to charge us $17.99 a month for no service and keep our number.
$9.99 monthly service charges
$1.74 other service charges
$5.46 Fed,State taxes and...
Entity
Categories: Telephone Companies
73, Report:
#1085007
Posted Date:
Sep 17 2013
Frontier Communications My phone contract ended 8-16-13 with Frontier. I have been an A+ customer for years with them. I kept the internet service which ends 2-13-14. They are charging me over $300 early termination fee because they say, stopping my pnbhone service changed my internet service! The only way ot get out of paying it was to agree to a 2 year contract for internet service with them, which cost more than it was already! I received threats, and was coerced into this new unwanted contract! How can that be legal? Not to mention that their internet is slow, always out, and I still don't know how these companies are allowed to force us into payments and contracts! Deland Florida
August 16, 2013 my phone contract with Frontier Communications ended. I stopped the service because I now have a cell phone, we live in a remote area that previously had few choices in phone or internet service. They then charged me a $300.00 early termination fee. When I call...
Entity
Categories: Utility Companies
74, Report:
#1063142
Posted Date:
Jun 29 2013
Frontier Communications Massive disconnect penalties charged for moving out of service area Internet
So, being faced with a very sudden, unexpected move, we had to cancel our service with Frontier Communications. The move is to an area where they do not have any services, s there was nothing we could possibly do to continue the service.
They are going to send me a final bill that...
Entity
Categories: Internet Service Providers
75, Report:
#1060204
Posted Date:
Jun 19 2013
Frontier Communications Slow Speeds well below 1.0 mbps download most times .3mbps Rochester North Carolina
Frontier oversold my area and choked my services to the point I can't use them. I was getting 3.0 mbps download; they crambed in 24 more users on my line and killed my services to the point I can't use them anymore. They are still holding me to my 24 month contract.
They are the mos...
Entity
Categories: Internet Service Providers